This Information is ONLY for Hostel Owners and Experience Providers


The HandyHostel app works with Stripe (www.stripe.com) to enable payments for your business. 

Stripe is a payment company, PayPal’s most significant competitor on the market today. We use this payment method because it provides numerous payment possibilities and maximum guaranteed security for users. Also, Stripe automatically split the profits from sales between our partners (hostels and experience providers) quickly and with any mistakes involved.

Here at HandyHostel, we know that security and transparency are the best ways to have a good business partnership and grow together. That means that to use HandyHostel and receive payments from us, you need a connected account with us.

Please, to create your Connect Account, click on the Connect to Stripe button and follow Stripe’s instructions. 

If you need help, you can find some answers below or reach out directly to support@handyhostel.com

We work with Stripe to enable payments for your business. Updating information about your account is important and required. These updates help protect against fraud and keep your account current with global Know Your Customer (KYC) regulations.

In certain countries, Stripe is required to collect, verify, and maintain information about a company’s beneficial owners and directors. These requirements come from government regulators and help promote transparency and prevent financial crimes.

If you cannot update your account information by the deadline, payouts to your bank account and your ability to accept payments will be paused. We want to make sure that does not happen and your hostel earns more, so please let us know how we can help.

Follow the link from Stripe’s email—the form will prompt you with instructions on how to update your information. It should take less than 5 minutes to update your information.

If you need help, you can reach out directly to support@handyhostel.com or via WhatsApp chat by clicking on the WhatsApp Button of Help menu of our app.

If you have more doubts feel free to ask